Welcome to our FAQ! Here you will find out everything you need to know about our site as well as finding out why our customers continue to choose us as their number one provider. We would love to answer any questions for you if you don’t see your answer here as well, so this is one of the biggest benefits you get when you buy from us. Why don’t you take a look below to see if we have your answer here? If not, you can always send us a message and we will be there to help you right away. With some of the fastest response times in the industry and a team who are more than happy to help, it has never been easier for you.
How Can You Sell Your Books For So Cheap?
This is a question that our customers ask us quite a lot. The main reason why we can sell books and guides so cheap is because we don’t really have any overheads. Think about it, when you buy from your local bookstore, you need to pay for the cost to get the book transported from the warehouse to the store, the publishing costs, editing costs, the paper and even the ink. Every aspect of the process adds up the total cost, but with our site, you don’t have to pay for any of that. The reason for this is because our books are downloadable so you only pay the cost of the book and not any of the additional expenses. On top of all of this, the books we have are constantly on a deal or discount so you know you can trust in us for just about anything you need.
Am I Getting What I Pay For?
A lot of customers worry that, because our books are so cheap, that there’s a catch. This is not the case at all and we promise you’ll get exactly what you pay for every single time you buy from us. We always make sure that our books and guides come with a cover image and some detailed information, so you’ll never need to worry about getting what you pay for or whether or not the book is even genuine. This is something we pride ourselves on as a company and we are always more than happy to talk with you about what we can do for you.
I Don’t See What I Want..What Do I Do?
We love the fact that you want to purchase from our site. If you don’t see what you need on our website then all you need to do is let us know and we will do our best to help. We can get in almost any book you need and you can trust in our team to always go above and beyond for you in every single instance.
What About Delivery?
When you buy from our site, your book will be delivered instantly. You won’t need to pay any postage costs or anything of the sort so you know you can trust in us to provide you with a hassle-free, stress-free shopping experience.
How Do You Deliver?
We usually send our books to an email address of your choosing. Alternatively, you can always create an account with us. When you do this, you will be able to access any books you want on our website and this gives you the chance to fully take advantage of what we have to offer.
Where Can I Access My Books?
You should find your book in your email address or on our website under your account. If you are having any problems then we are here to help.
Do I Need The Internet?
Yes. You would need an internet connection to buy our books because it is all done over a digital connection but a lot of places offer free WiFi and you could even use your phone data to read your books on the go!
What’s an EBook?
An EBook is a digital book that is normally in a PDF format. In order to read this format, all you need is a free reader and this will probably be on your computer or your phone already. It is really that easy and you could get started in a couple of seconds.
<strong>I’d Like a Physical Copy…How Do I Get One?</strong>
If you would like a physical copy then we are sad to say that we don’t provide that at this time. All of our books are sold online, which is much more environmentally friendly and affordable for you as well. If we dispatched physical copies, you would pay double the price for the book and we want to keep it as cheap and as easy as possible for you. No long waiting times, no postage costs and no extra expenses.
Can I Pay By Cheque?
We don’t accept cheques or mail order payments at the moment. Everything we do is done online and we believe that this is the best way to keep things easy and simple for all of our customers.
What If I Have a Problem?
If you have a problem with the book you have purchased then all you need to do is give us a quick call. Our team would love to hear from you and we can’t wait to help you with any problems you may be experiencing. This is just one of the many benefits of purchasing from us and we are very supportive of all of our customers and their individual needs.
Do You Offer Phone Support?
We do not offer phone support at this time. We want to make sure that our customers get the best possible experience when they buy from us and we operate on a worldwide basis as well. If we offered phone support, we would need to offer it to every country and this would be too costly when you look at the super low prices our books support. In order to keep things cost efficient and in order to keep supplying you with affordable guides, we only offer email support.
How Long Should I Wait For A Reply?
You won’t be waiting long at all. In fact, most of the time our team will get to you within the hour so you know you can count on us for just about anything you need in that instance. In fact, if you message us now, you could have a reply in no time!
What About a Refund?
If you would like a refund for any reason then we can do that for you. We do give refunds at the discretion of the seller to try and avoid abuse or misuse. If you are having a problem then please do get in touch with us and we will do our best to issue a refund for you.
Is There a Time Limit on How Long I Can Keep The Book For?
Not at all. When you buy the book from our site, it is yours to keep for as long as you want. You can read it as many times as you want as well. It’s just like a physical book but without all the added bulk.
Are Ebooks Better?
Ebooks are certainly better for the environment because you don’t need to pay out for printing costs or anything else of the sort. Some of the other benefits of an Ebook include the fact that it is instantly downloadable, very affordable and convenient. You can organise your EBooks in any way you want and you can also access more books than your local library, right from the comfort of your home.